At Voona.shop, we believe in being fully transparent about our operations, including where we’re based. While we’re a digital-first brand, we maintain a physical business address for corporate, shipping, and partnership-related matters.
1. Our Business Location
Registered Business Address:
Voona.shop
1430 Melrose Avenue
Los Angeles, CA 90026
United States
Phone: (213) 555-1289
Email: contact@voona.shop
Please note: This address is used for administrative correspondence, legal documentation, and certain return shipments. It is not a public storefront and visits are available by appointment only.
2. Why We Disclose Our Location
Being open about our address builds trust with our customers and partners. Here’s why we choose transparency:
- Credibility & Compliance: As a legally operating e-commerce business, we believe in full compliance with consumer protection laws that require a verifiable business location.
- Trust Building: Many shoppers hesitate to order from anonymous or poorly-identified online stores. Sharing our real-world location confirms that we’re a legitimate U.S.-based company.
- Logistical Support: Certain shipping, returns, and legal requests may require this information.
3. Shipping & Returns Locatio
If you are returning an item based on instructions from our customer service team, please mail it to the following address only after confirmation:
Voona Returns Department
1430 Melrose Avenue
Suite #202
Los Angeles, CA 90026
United States
Please ensure the package includes:
- Your full name and return address
- The original order number
- A brief description or return request number
- Any necessary customs declaration for international returns
Returns received without prior authorization may be rejected or delayed.
4. Office Hours & Visits
Our administrative office follows the schedule below:
- Monday to Friday: 9:00 AM – 6:00 PM (PST)
- Saturday & Sunday: Closed
- Public Holidays: Closed
We do not maintain a physical storefront or retail space, but in-person meetings with vendors, suppliers, or potential partners can be arranged with prior notice. To schedule an appointment, please email us at: contact@voona.shop
5. Virtual Business, Real Presence
Even though our business operates entirely online, we maintain a strong real-world presence through strategic logistics partners and customer service points across the U.S. Our Los Angeles headquarters serve as the core of our fulfillment and brand operations.
What this means for you:
- Fast domestic shipping
- Secure, trackable order fulfillment
- Efficient returns and replacements
6. International Notes
If you’re an international customer or vendor, and need to send us a physical package, document, or product sample, please ensure:
- The item is labeled “Commercial Sample” if no payment is involved
- You declare accurate customs info to avoid delays
- You track and insure your parcel
Send international packages to:
Voona.shop – International Receiving
1430 Melrose Avenue
Unit 3B
Los Angeles, CA 90026
USA
7. Questions? We’re Here.
Have questions about mailing something to us, visiting our team, or submitting business-related documents? Just reach out:
- Email: contact@voona.shop
- Phone: (213) 555-1289
- Socials: Instagram, Facebook, Pinterest (@voona.shop)