Contact Us

At Voona.shop, we value clear, timely, and helpful communication. Whether you have a question about your order, want to learn more about our products, or need support with your account, our team is here to help.

1. General Inquiries

For general questions, product details, or store policies, we recommend reviewing our FAQ or sending us a message. We typically respond within 24–48 business hours.

  • Email: contact@voona.shop
  • Phone: (213) 555-1289
  • Business Hours:
    Monday – Friday: 9:00 AM – 6:00 PM (PST)
    Saturday – Sunday: Closed

2. Customer Support

Have an issue with your order? Need to modify shipping info or report a damaged item? Our customer support team is trained to handle all order-related concerns swiftly and professionally.

  • Support Email: support@voona.shop
  • Response Time: Usually within 1 business day
  • Live Chat: Available on weekdays from 10 AM – 4 PM PST

When contacting us about an order, please include:

  • Full name used at checkout
  • Order number
  • Detailed description of the issue
  • Relevant photos (if applicable)

3. Business & Wholesale Inquiries

Interested in partnering with Voona.shop or purchasing wholesale? We’re happy to collaborate with retailers, influencers, or organizations that align with our brand values.

  • Email: partnerships@voona.shop
  • Subject Line: “Business Inquiry – [Your Business Name]”
  • We typically review and respond to proposals within 3–5 business days.

4. Media & Press

For press features, media kits, or brand mentions, please contact our PR representative. We’re happy to provide high-resolution images, interviews, and background material.

  • PR Contact: media@voona.shop
  • Availability: Monday – Thursday, 10 AM – 5 PM PST

5. Returns & Refund Requests

To initiate a return or refund, first review our return policy. Then email us with the required order info.

  • Returns Email: returns@voona.shop
  • Include:
    • Order number
    • Reason for return
    • Condition of the item(s)
    • Photos if the item is defective

Our team will get back to you within 2 business days with next steps.

6. Our Physical Address

While we operate primarily online, our business operations are registered at the following location:

Voona Shop
1430 Melrose Avenue
Los Angeles, CA 90026
United States

Please note: This is not a retail storefront. Visits by appointment only.

7. Emergency Contact

For urgent matters related to fraud or site misuse: